Refund Policy for Jana Tiles & Marbles

At Jana Tiles & Marbles, customer satisfaction is our priority. We have established a clear and fair refund policy to ensure your shopping experience is smooth and worry-free.

Eligibility for Refunds Refunds are available for products that are returned within 30 days of purchase, provided they are in their original condition and packaging. To be eligible for a refund, items must be unused, unaltered, and free from damage.

Return Process To initiate a return, please contact our customer service team with your order details. Once your return request is approved, you will receive instructions on how to send the product back to us. Please note that the return shipping cost is the responsibility of the customer unless the return is due to our error.

Refund Processing Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and will be credited back to your original method of payment.

Non-Refundable Items Certain items are non-refundable, including:

• Custom or special order products
• Items marked as final sale or clearance
• Gift cards

Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including any shipping costs incurred.

Exchanges We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer service team for assistance.

Contact Us If you have any questions or need further assistance regarding our refund policy, please contact us at janatilesho@gmail.com We are here to help and ensure your satisfaction with Jana Tiles & Marbles.